1/11/2024 0 Comments Olli ella dollhouse![]() Once your order has been deemed 'late' by the courier we are able to assist you with launching an investigation if you require help. We are unable to action any orders until this timeframe has lapsed. If at any point you are concerned about the length of time your parcel is taking please check these tracking details as all orders will have an estimated arrival timeframe. You will receive a tracking number with your order, so that you are able to track it with whichever courier it is being delivered with. What do I do if my order has not arrived? Please note that we do not accept any returns on sale items. No refunds will be given for change of mind. Return postage costs will be the responsibility of the customer. We offer exchange or store credit on returns that are simply on a change of mind basis. We always want our customers to be happy with their purchase! If you feel you would like to return your product for whatever reason, please e-mail us directly and we will take you through the process. If you are not usually home to receive parcels during business hours please nominate a work or other address where someone can receive your parcel or where it is safe to be left. Mini Clem does not assume liability or responsibility for any loss or damage once a parcel has been safely left at your nominated address. Customers are responsible for tracking their shipment and nominating an address that someone will be at to receive a parcel. They will still knock to make you aware that they have been to deliver your goods. This may mean that they will leave your parcel in a safe place upon delivery. Please note that due to Covid-19 our courier partners are largely doing contact free deliveries. ![]() We are unable to re-route deliveries to a new address once they have left our dispatch centre. You will receive a shipping estimate from our courier partner with your shipment confirmation e-mail.ĭuring sale or promotional periods or peak times of the year there may be slight delays in delivery times. International shipping will vary but will generally take 10-16 business days depending on the country. Orders to regional areas may take longer. Domestic Australian orders should arrive between 5-7 business days after they are processed. Shipping times will vary based on location. We love to get orders to our customers fast and our goal is to dispatch your order within 24 hours (hopefully the same day!) This is specified in the product description of the individual product. *A $15 bulky items charge is applicable to bulky items. $15 Express Post flat rate (excluding bulky items). Order value over $150 - FREE SHIPPING (excluding bulky items)* To own an Olli Ella piece is to own a magical treasure- one that is set to inspire, befriend, snuggle, adventure and ultimately be cherished forever. Their collections of adorable, unique and ethically made toys and interiors are beloved worldwide and their aesthetic instantly recognisable. Interior fill contains polyester fibers and plastic pelletsĪustralian brand Olli Ella was lovingly created by two sisters, who always had a dream of creating something beautiful together.Face features embroidered eyes and mouth with an oval shape nose.Cozy Dinkum Dolls wear a non-removable soft onesie with ears and embroidered rainbow over the heart.Cozy Dinkum Dolls can be posed in multiple sleeping positions with their head, arms and legs joined to their body by an interior fabric tape.25cm arm span, 25cm belly circumference. ![]() Dimensions: L 31cm (L: 34cm including ears).Once your order has been dispatched you will receive an email notification with a tracking number. Your order will be processed and shipped to you as soon as possible. Please note that if your order is placed over the weekend or on a public holiday, the dispatch process will not begin until the next working day. Please note rural deliveries may result in an extra 2 working days from the standard delivery times. Please ensure you provide a physical address and a safe location as many Couriers are providing contactless deliveries (if you do not, then the Courier may leave your delivery in your letterbox or some other location they deem safe). ![]() If you would like your in stock items sent separately please email or call us (there may be an additional freight charge). If you order a mix of in stock items and a pre-order item, we will hold your full order until all is in stock and send together. How long will it take to arrive? Pre-Orders: Pre-orders normally arrive 2-3 weeks after a pre-order has been launched. Orders under $100 will be charged a flat rate of $10.00. How much will it cost me? New Zealand - FREE for all orders over $100. For NZ orders we either track and send our parcels with either Aramex or NZ Post couriers.
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